Supermicro Warranty Terms (Standard, Bronze, Next Business Day Supermicro)
| F.A.Q. • SupportSupermicro Warranty Terms (Standard, Bronze, Next Business Day Supermicro)
Supermicro Global Services and Support offers flexible and customizable Service Level Agreements for:
- Logistics services,
- Remote service support,
- Onsite support, covering Supermicro hardware solutions.
Our Onsite Service Programs provide a 4-hour onsite response option for mission-critical environments or any tailored solution that meets each Client's specific business requirements. Benefits of Supermicro Global Advance Services include:
- Access to the service desk and/or service portal,
- 24x7 (x365) call center for entitlement verification with routing to the help desk, providing a single point of contact. Selectable SLA to meet the Client's business requirements,
- Supermicro maintains stock in local regional depots to help meet the SLA,
- Supermicro handles reserved parts and arranges two-way shipping,
- The Supermicro logistics team handles shipping/receiving, packaging, import/export, and VAT to deliver the required parts on time to onsite service engineers for end customers (for Silver level and above),
- A web portal for submitting, tracking cases, routing, and measuring SLA metrics,
- Technical Account Managers (TAM) who manage accounts, handle escalations, and provide insights through reporting,
- Special services to meet the Client's GDPR requirements, such as Digital Media Retention.
Call Supermicro services
- 24x7 Telephone: Toll free +1-866-599-3226
Dedicated email
- onsiteservice@supermicro.com
| Supermicro Warranty | |||||||
| Warranty Standard | Bronze Services | Silver Parts-Only | Silver Complete | Gold Parts-Only | Gold Complete | Platinum Custom Services | |
| Response Time | - | 3 days | Next Business Day | Same Day / 4 HRS | Custom | ||
| 9 to 5 Technical Support | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 24x7 webportal | - | Yes | Yes | Yes | Yes | Yes | Yes |
| 24x7 Global Service Desk | - | Yes | Yes | Yes | Yes | Yes | custom |
| Two Way Logistics | - | Yes | Yes | Yes | Yes | Yes | Yes |
| Reserved Spare Parts | - | Yes | Yes | Yes | Yes | Yes | Yes |
| Onsite Technical Engineer | - | - | - | Yes | - | Yes | custom |
| Local Spare Parts | - | - | - | - | Yes | Yes | custom |
| Technical Account Manager | - | - | Yes | Yes | Yes | Yes | custom |
| Operational Report | - | - | Yes | Yes | Yes | Yes | custom |
| Pre-Testing Services | - | optional | optional | optional | optional | optional | optional |
| Local Language Helpdes | - | optional | optional | optional | optional | optional | optional |
| Onsite Trouble Shooting | - | - | - | optional | - | optional | optional |
| Implementation Services | - | optional | optional | optional | optional | optional | optional |
Related Pages:
- Supermicro Warranty - Types and terms of warranty (Standard, Cross-Ship, Next Business Day)
- About Supermicro